Pre-mediation processes - intake and assessment: Skills Series
Pre-mediation processes - intake and assessment: skills series
Strong mediation outcomes are shaped before a mediation ever begins. This course focuses on the critical pre-mediation phase, equipping mediators with the skills to conduct effective intake interviews and assess whether a dispute is suitable for mediation.
You will learn how to gather relevant information, identify risks, test readiness, and make sound professional judgments about whether mediation should proceed.
By strengthening your intake and assessment capability, you lay the groundwork for ethical, appropriate and effective mediation processes that serve both parties and the profession.
You will learn how to:
- Conduct structured intake interviews using effective communication techniques
- Assess mediation suitability, risks and appropriate models
- Apply ethical and professional standards to intake decisions
- Manage expectations around roles, confidentiality and process
Designed for:
- Practising mediators seeking to strengthen intake and assessment frameworks
- Lawyers, FDR practitioners and professionals transitioning into mediation
- Mediators wanting to improve ethical decision-making and risk management
Course Structure
- Intake/pre-mediation interview
- Access suitability
- Ethical and professional considerations
- Managing party expectations
Complete this course to earn 2 CPD units.
Practitioners holding WA practising certificates are not eligible to earn CPD points for this course.
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Frequently Asked Questions
The course contains content that falls within the mandatory CPD category of:
- Professional skills
With our online on-demand interactive courses, you can learn when and where it suits you. We’ve designed each course to provide both education and enjoyment.
Each course offers a mix of engaging exercises, where you’ll gain access to:
- Interactive activities to challenge your understanding and put your knowledge to the test. You’ll also enjoy engaging exercises, such as flip cards, quizzes and drafting activities.
- Clearly identified outcomes so you know precisely what you’ll learn – and the skills you’ll gain. You’ll also be able to track your development and focus on key improvement areas.
- Extended course access so you can reference the material as you need – or revisit it should life get in the way.
- Feedback and template answers so you can refine your skills, grow your knowledge and gain fresh insights.
Access each module on the College’s learning portal. When you buy a single, you’ll have 24/7 unlimited access for 12-months from the date of purchase.
Does this educational activity extend your knowledge and skills in areas that are relevant to your practice needs or professional development?
If so, and you’re not a WA practitioner, you should claim 1 unit for each hour of participation, not including breaks.
Please check your local CPD rules for any caps on activity types, such as the private study of non-interactive audio/visual materials. You are responsible for keeping your own CPD records and complying with your local CPD rules.
No. Western Australian practitioners who complete our on-demand courses are currently unable to claim CPD points.
However, you may earn CPD points by attending select live CPD events or by completing select CPD Interactive modules.