Misleading and deceptive conduct: step-by-step guide
Misleading and deceptive conduct: step-by-step guide
Consumer law isn't just about protecting individual buyers—it's about creating a fair and transparent marketplace that drives economic integrity. The Australian Competition and Consumer Commission (ACCC) highlights how consumer law fosters trust, empowering consumers to shop with confidence and ensuring businesses compete on a level playing field. By prohibiting misleading conduct, unconscionable behavior, and predatory practices, these laws challenge businesses to act ethically and responsibly.
In this course, you will take on the role of an entry-level lawyer who practices in consumer law. You will be guided through a client file that covers a misleading and deceptive conduct matter.
At the end of the course, you will be able to:
- Identify the dispute, relevant legislation and case law that applies to your client's matter.
- Prepare to initiate a claim in the Federal Court.
- Determine appropriate enforcement options to facilitate settlement in a timely manner.
Course Structure
- Obtaining information from your client
- Drafting required documents
- Initating a claim in the Federal Court
- Representing your client
- Taking action to implement outcomes
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Frequently Asked Questions
The course contains content that falls within the mandatory CPD categories of:
- Professional skills
With our online on-demand interactive courses, you can learn when and where it suits you. We’ve designed each course to provide both education and enjoyment.
Each course offers a mix of engaging exercises, where you’ll gain access to:
- Interactive activities to challenge your understanding and put your knowledge to the test. You’ll also enjoy engaging exercises, such as flip cards, quizzes and drafting activities.
- Clearly identified outcomes so you know precisely what you’ll learn – and the skills you’ll gain. You’ll also be able to track your development and focus on key improvement areas.
- Extended course access so you can reference the material as you need – or revisit it should life get in the way.
- Feedback and template answers so you can refine your skills, grow your knowledge and gain fresh insights.
Access each module on the College’s learning portal. When you buy a single, you’ll have 24/7 unlimited access for 12-months from the date of purchase.
Does this educational activity extend your knowledge and skills in areas that are relevant to your practice needs or professional development?
If so, and you’re not a WA practitioner, you should claim 1 unit for each hour of participation, not including breaks.
Please check your local CPD rules for any caps on activity types, such as the private study of non-interactive audio/visual materials. You are responsible for keeping your own CPD records and complying with your local CPD rules.
No. Western Australian practitioners who complete our on-demand courses are currently unable to claim CPD points.
However, you may earn CPD points by attending select live CPD events or by completing select CPD Interactive modules.