Mediation - negotiation, resolution and agreement: Skills Series
Mediation - negotiation, resolution and agreement: Skills Series
Reaching resolution in mediation demands structured negotiation, careful framing of options and disciplined follow-through.
This program focuses on how mediators guide parties through negotiation, support realistic agreement-making, and bring mediations to a clear and professional close.
You will examine how to document outcomes with clarity, manage partial resolutions constructively, and maintain professional momentum after mediation concludes.
This course also reinforces reflective practice and sustainable professional growth, strengthening confidence in handling the final phase of mediation with purpose and integrity.
You will learn how to:
- Support collaborative negotiation and overcome resolution barriers
- Draft clear, ethical and enforceable heads of agreement
- Manage partial or non-resolution outcomes constructively
- Reflect on practice, apply follow-up strategies and support self-care
Designed for:
- Practising mediators handling complex or challenging outcomes
- Mediators developing agreement-drafting confidence
- Professionals focused on sustainable mediation practice
Course Structure
- Pathways to resolution
- Documenting outcomes
- Managing partial agreesment or non-resolution
- Post-mediation practice
Complete this course to earn 2 CPD units.
Practitioners holding WA practising certificates are not eligible to earn CPD points for this course.
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Frequently Asked Questions
The course contains content that falls within the mandatory CPD category of:
- Professional skills
With our online on-demand interactive courses, you can learn when and where it suits you. We’ve designed each course to provide both education and enjoyment.
Each course offers a mix of engaging exercises, where you’ll gain access to:
- Interactive activities to challenge your understanding and put your knowledge to the test. You’ll also enjoy engaging exercises, such as flip cards, quizzes and drafting activities.
- Clearly identified outcomes so you know precisely what you’ll learn – and the skills you’ll gain. You’ll also be able to track your development and focus on key improvement areas.
- Extended course access so you can reference the material as you need – or revisit it should life get in the way.
- Feedback and template answers so you can refine your skills, grow your knowledge and gain fresh insights.
Access each module on the College’s learning portal. When you buy a single, you’ll have 24/7 unlimited access for 12-months from the date of purchase.
Does this educational activity extend your knowledge and skills in areas that are relevant to your practice needs or professional development?
If so, and you’re not a WA practitioner, you should claim 1 unit for each hour of participation, not including breaks.
Please check your local CPD rules for any caps on activity types, such as the private study of non-interactive audio/visual materials. You are responsible for keeping your own CPD records and complying with your local CPD rules.
No. Western Australian practitioners who complete our on-demand courses are currently unable to claim CPD points.
However, you may earn CPD points by attending select live CPD events or by completing select CPD Interactive modules.